8. CONFIDENTIALITY
Both Parties agree to maintain strict confidentiality of all proprietary or sensitive information shared during the course of this Agreement. This includes:
- Passwords
- Business strategies
- Customer lists
- Other non-public information
9. SERVICE LEVEL AGREEMENT (SLA)
Skyfindas Digital Solutions LLC will strive to:
- Respond to Client communication within 24–48 hours (business days).
- Deliver agreed content or services within mutually agreed timelines.
- Resolve technical issues within reasonable timeframes depending on complexity.
10. PROHIBITED USES
The Client agrees not to use the services for illegal, harmful, or unethical activities including:
- Fraudulent marketing
- Plagiarism
- Hate speech
- Activities that violate platform policies (Facebook, Google, Instagram, etc.)
11. TERMINATION
11.1 Termination by Client: The Client may terminate the Agreement with 30 days written notice but remains responsible for paying the remainder of the contract term unless otherwise agreed in writing.
11.2 Termination by Service Provider: Skyfindas Digital Solutions LLC may terminate the Agreement if:
- The Client fails to pay fees for more than 30 days
- The Client repeatedly engages in abusive or harmful behavior
- The Client violates any part of this Agreement
11.3 Effect of Termination: All outstanding payments remain due. Any work-in-progress will be delivered only upon full payment.
12. LIMITATION OF LIABILITY
Skyfindas Digital Solutions LLC shall not be liable for:
- Client revenue loss, business interruptions, or indirect damages
- Issues caused by third-party platforms (Meta, Google, hosting platforms, etc.)
- Delays caused by Client’s failure to provide information on time
Liability is limited to the amount paid by the Client in the last 30 days of service.
13. AMENDMENTS
Any modifications to this Agreement must be made in writing and signed by both Parties.
14. GOVERNING LAW
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Missouri.
15. ENTIRE AGREEMENT
This document represents the entire agreement between the Parties and supersedes all previous discussions or arrangements.
By signing below, both Parties agree to the terms.